In today’s fast-paced and competitive business world, organisations focus heavily on customer feedback—and rightly so. But there’s another equally vital source of insight that’s too often overlooked: employee feedback. The voices of employees can be a company’s most powerful tool for growth, innovation, and long-term success.

At The Harris Poll UK, a Stagwell company, we’re continually engaging with leaders and innovators across the financial services sector to understand how technology is reshaping both opportunity and expectation.

At the recent Financial Services AI & Innovation Forum on 30 September, one theme came through loud and clear: artificial intelligence is no longer a future opportunity — it’s reshaping business realities today.

For financial services (FS) companies, the challenge is not whether to embrace it, but how to do so responsibly, effectively and in ways that truly deliver value to employees and customers.